Return Policy

At Mistora Aroma, we want you to love your purchase. If you are not completely satisfied, you may request a return within 14 days of receiving your order.

Return Eligibility

To be eligible for a return, your item must meet the following conditions:

• The item must be unused and in the same condition as received.
• All original accessories and packaging must be included.
• Proof of purchase is required.

Important Exceptions

For health and safety reasons, opened or used fragrance oils cannot be returned.

Used aroma diffusers, products damaged due to misuse, and clearance items are also not eligible for return.

How To Start A Return

To request a return, please contact our customer support team before sending any items back.

Email:
info@aromalightco.com

Damaged Or Defective Items

Please inspect your order when it arrives. If your item arrives damaged, defective, or incorrect, especially fragile components such as glass parts, please contact us within 48 hours of delivery.

Please provide:

• Your order number
• Photos of the damaged product
• Photos of the package

After verification, we will arrange a replacement or refund solution.

Return Shipping

If the item is defective or damaged upon arrival, Mistora Aroma will cover the return shipping cost.

For returns due to personal preference or change of mind, customers may be responsible for return shipping costs.

Please contact our support team for return instructions before shipping any item.

Exchanges

The fastest way to receive your desired item is to return the original product and place a new order after your return has been approved.

EU 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days without providing a reason.

The item must remain unused, in its original condition, and include the original packaging and proof of purchase.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved or rejected.

If approved, your refund will be processed to your original payment method within 5-10 business days.

Please note that banks or credit card providers may require additional processing time before the refund appears in your account.

Late Or Missing Refunds

If you have not received your refund after the expected processing time:

• Check your bank account again.
• Contact your credit card provider.
• Contact your bank.

If you still have not received your refund, please contact us.