Refund & Return Policy

Last updated: May 2026

At Mistora Aroma, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return:

• The item must be unused and in its original condition.
• The item must be returned in its original packaging.
• Proof of purchase is required.

Non-Returnable Items

We cannot accept returns for:

• Opened or used essential oils
• Gift cards
• Clearance or sale items
• Products damaged due to misuse

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of delivery.

Please include:

• Your order number
• Photos of the damaged item
• Photos of the package

We will arrange a replacement or refund after verification.

Refunds

Once we receive and inspect your returned item, we will notify you by email regarding the approval or rejection of your refund.

If approved, your refund will be issued to your original payment method within 5–10 business days.

Late or Missing Refunds

If you have not received your refund:

1. Check your bank account.
2. Contact your credit card provider.
3. Contact your bank.

If you still have not received your refund, please contact us.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or damaged upon arrival.

Shipping fees are non-refundable.

Exchanges

We only replace items that are defective or damaged.

For exchange requests, please contact our support team.

Contact Us

For any questions regarding returns or refunds, please contact:

Email: info@aromalightco.com

WhatsApp: +86 13222566767