{"id":11,"date":"2026-05-30T21:40:17","date_gmt":"2026-05-30T13:40:17","guid":{"rendered":"https:\/\/mistora.tech\/?page_id=11"},"modified":"2026-05-30T21:44:53","modified_gmt":"2026-05-30T13:44:53","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/mistora.tech\/index.php\/refund_returns\/","title":{"rendered":"Returns &amp; Refunds Policy"},"content":{"rendered":"\n<h1 class=\"wp-block-heading\">Refund &amp; Return Policy<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\">Last updated: May 2026<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">At Mistora Aroma, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Returns<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">You may request a return within 30 days of receiving your order.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To be eligible for a return:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The item must be unused and in its original condition.<\/li>\n\n\n\n<li>The item must be returned in its original packaging.<\/li>\n\n\n\n<li>Proof of purchase is required.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Non-Returnable Items<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We cannot accept returns for:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Opened or used essential oils<\/li>\n\n\n\n<li>Gift cards<\/li>\n\n\n\n<li>Clearance or sale items<\/li>\n\n\n\n<li>Products damaged due to misuse<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Damaged or Defective Items<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If your item arrives damaged or defective, please contact us within 7 days of delivery.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Please include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Your order number<\/li>\n\n\n\n<li>Photos of the damaged item<\/li>\n\n\n\n<li>Photos of the package<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">We will arrange a replacement or refund after verification.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Refunds<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Once we receive and inspect your returned item, we will notify you by email regarding the approval or rejection of your refund.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If approved, your refund will be issued to your original payment method within 5\u201310 business days.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Late or Missing Refunds<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If you have not received your refund:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Check your bank account.<\/li>\n\n\n\n<li>Contact your credit card provider.<\/li>\n\n\n\n<li>Contact your bank.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">If you still have not received your refund, please contact us.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Return Shipping<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Customers are responsible for return shipping costs unless the item is defective or damaged upon arrival.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Shipping fees are non-refundable.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Exchanges<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We only replace items that are defective or damaged.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For exchange requests, please contact our support team.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Contact Us<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">For any questions regarding returns or refunds, please contact:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Email: <a href=\"mailto:info@aromalightco.com\">info@aromalightco.com<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">WhatsApp: +86 13222566767<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Refund &amp; Return Policy Last updated: May 2026 At Mistora Aroma, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help. Returns You may request a return within 30 days of receiving your order. To be eligible for a return: Non-Returnable Items We cannot accept returns [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_theme","meta":{"footnotes":""},"class_list":["post-11","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/mistora.tech\/index.php\/wp-json\/wp\/v2\/pages\/11","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mistora.tech\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/mistora.tech\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/mistora.tech\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/mistora.tech\/index.php\/wp-json\/wp\/v2\/comments?post=11"}],"version-history":[{"count":3,"href":"https:\/\/mistora.tech\/index.php\/wp-json\/wp\/v2\/pages\/11\/revisions"}],"predecessor-version":[{"id":117,"href":"https:\/\/mistora.tech\/index.php\/wp-json\/wp\/v2\/pages\/11\/revisions\/117"}],"wp:attachment":[{"href":"https:\/\/mistora.tech\/index.php\/wp-json\/wp\/v2\/media?parent=11"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}